Work With Us

We want you to know what to expect when working with La Bastille. Please review the process that we follow for all custom projects to ensure each and every outcome is perfection.  Note that at every stage the client will review our work before moving forward.

Estimate

Contact us with a drawing, dimensions, or simply a design idea.

A sales representative will contact you to discuss your project specifics.

We will then send you an estimate and an estimate drawing for your review. Fully insured shipping costs are added to your final invoice.

If you are interested in a sample of our material, we will send you a set of samples.

Contracting

When you are ready to move forward with your project, we will send you an invoice.

Once your deposit is received, we send you a Welcome Letter detailing our policies and process.

We ask that you read it carefully and provide an auto-signature.

Design

The process of developing a detailed production drawing and all design details, including an edge profile and finish occurs at this stage.

Once finalized, you will autosign the drawings, signifying the agreement with all the dimensions and details for your project.

The design process typically takes two weeks but is dependent on us receiving all of the information required to complete the drawings.

Production

Once the signed drawing is received, your project is placed in the production queue.

Fabricating your custom product involves a number of steps including hand-crafting the substrate, casting, and hand-polishing the surface to achieve the desired finish.

The fabrication process typically takes 6-8 weeks to complete.

We will send you photos of the completed product to approve the finish.

Shipping

Shipments are sent fully insured via UPS or LTL. We ship to you using the most cost-efficient yet customer-friendly options available.

Shipping is standard curbside only. Depending on the size and quantity of your order, you may need assistance or a forklift to get your items inside your home or restaurant.

Installation

Our custom countertops are simple to install. A qualified contractor or millwork company can easily secure the tops into place.

Seams are often not required with our cast product, but when they are, tops can be seamed together using a La Bastille supplied color-matched silicone.

For small residential pieces where you do not have a professional on site, our team will walk you through the process and provide the materials required.

Contact us to get started